Diane grew up in Spokane and attended the University of Washington in Seattle earning her BS degree – go huskies! After realizing it really does rain all the time in Seattle, she moved back to Spokane. Diane started with Seafirst Bank out of college and after many mergers retired from Bank of America after working there for 32 years.
While with Bank of America, she had the opportunity to work credit card and debit card fraud (before debit cards were ever popular!). On the branch banking side, she worked with business and personal checking accounts along with teller activities and then eventually went back to work for the credit card side of the bank (when that department moved to Spokane) working in the credit area as a loan authorizer.
She ended her career with Bank of America working on the merchant side of the credit card industry working in a variety of arenas such as disputes and chargebacks, special compliance projects, terminal reprogramming, online system merchant assistance, and also with customer. She also had the opportunity to work in the smaller business arena working for her father’s legal office for a number of years. Through her diverse experience Diane has definitely developed a strong appreciation for customer service and a passion for providing the best customer service she can for my clients.
Diane is a mother of 3 children and grandmother of 3 absolutely wonderful granddaughters. She enjoys her grandma time with her granddaughters, working Sudoku puzzles, quiet time to walk with her dogs enjoying the outdoors, and relaxing on a sunny beach.