Defuse Tense Situations and Retain Loyal Customers In every business at some moment in time, there will be an angry or disgruntled customer. If you do not deal with the annoyed consumer in the correct way, you can make the situation worse causing unnecessary drama and...
Recession-proof Your Business with these Simple Tips An economic downturn can spell disaster for a typical small business owner. Small businesses often run at a very tight margin, and may not have the capacity to cut prices or significantly lower costs. This presents...
One of the premier components of sound business strategy and sustainable growth is exceptional customer service. Fail at this and you’re likely to fail in business. While many business owners invest in product quality, marketing and sales, customer service is an...
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